STUDIO POLICIES

POLICIES AND PROCEDURES

​

• CLASSES ARE RESERVED AND PAID FOR IN ADVANCE THROUGH OUR ONLINE BOOKING SYSTEM. ALL RESERVATIONS MUST BE PAID IN FULL BEFORE THE START OF CLASS. 

• WE REQUEST THAT ANY CANCELLATIONS BE MADE AT LEAST 8 HOURS BEFORE CLASS (THE “CANCELLATION WINDOW”) TO ENSURE THAT OTHER MEMBERS CAN ACCESS THE STUDIO. IF YOU DO NOT CANCEL BEFORE THE CANCELLATION WINDOW CLOSES, YOU WILL BE CONSIDERED A LATE CANCEL AND WILL BE CHARGED A LATE CANCELLATION PENALTY. FOR LIMITED MEMBERSHIP AND CLASS CREDIT MEMBERS, YOUR CREDIT WILL BE FORIFITTED. UNLIMITED MEMBERS RECEIVE COMPLIMENTARY LATE CANCELATION FEES. 

• IF YOU FAIL TO CANCEL YOUR RESERVATION ONE HOUR BEFORE OR DO NOT ATTEND YOUR SCHEDULED CLASS, A $35 NO-SHOW FEE WILL BE CHARGED FOR ALL MEMBERS AND RESERVATIONS.

• DUE TO THE SMALL, DARK NATURE OF OUR STUDIOS, LATE ARRIVALS WILL NOT BE PERMITTED INTO CLASS AFTER THE CLASS HAS STARTED. FOR THIS REASON ABOVE, WE DO NOT OFFER A GRACE PERIOD, AND LATE AND NO-SHOW FEES WILL APPLY. 

• COACHES ARE SUBJECT TO CHANGE, AND CLASSES ARE TO CANCELLATION WITHOUT NOTICE. WHEN POSSIBLE, AN EMAIL OR TEXT MESSAGE WILL BE SENT IF THERE IS A CHANGE IN THE SCHEDULE. SUBJECT TO ANY OPT-OUT YOU ELECT, YOU CONSENT TO RECEIVE NOTICES FROM US ABOUT CLASS.

• IF A CLASS IS FULL, TRY THE WAITLIST — IT WORKS! WHEN A SPOT BECOMES AVAILABLE TWO HOURS BEFORE CLASS, AN EMAIL CONFIRMATION WILL BE SENT TO LET YOU KNOW. DON’T FORGET THAT IT IS YOUR RESPONSIBILITY TO CANCEL YOUR WAITLIST RESERVATION IF YOU CAN NO LONGER MAKE IT TO AVOID CANCELLATION PENALTIES. 

• SAFETY IS CRUCIAL, AND THEREFORE, OUR TRAINED COACHES PROVIDE CORRECTIVE TOUCHES DURING CLASSES TO ENSURE THAT CLIENTS ARE SAFE AND MAINTAIN CORRECT FORM.

• UNATTENDED CHILDREN AND PETS ARE NOT PERMITTED IN THE STUDIO.

• SUBJECT TO CERTAIN RESTRICTIONS, ALL SALES ARE FINAL. CLASSES ARE NOT ELIGIBLE FOR TRANSFER, REFUND, OR EXCHANGE AND CANNOT BE SHARED AMONGST CLIENTS.

• SUBJECT TO ANY REGULATIONS, A VALID DEBIT OR CREDIT CARD MUST BE ON FILE FOR ALL ACTIVE ACCOUNTS. WE DO NOT ACCEPT CASH AT ANY OF OUR STUDIOS.

• SUBJECT TO ANY REGULATIONS, ALL CREDIT CARD CHARGES ARE SUBJECT TO A PROCESSING AND SERVICE FEE. TO UPDATE YOUR CARD ON FILE TO A DEBIT CARD, PLEASE EMAIL YOUR LOCAL STUDIO.

• ONYX IS NOT RESPONSIBLE FOR ANY BANK OVERDRAFT FEES THAT MAY OCCUR.

• A VALID AND ACTIVE CREDIT CARD IS REQUIRED TO BE ON YOUR ACCOUNT AT ALL TIMES. FAILUED TRANSACTIONS WILL RESULT IN MEMBERSHIP OR CREDIT USE BEING PAUSED, AND A $25 REINSTATEMENT FEE WILL BE CHARGED TO THE ACCOUNT.

• WE MAY TAKE VIDEO SURVEILLANCE IN OUR STUDIOS TO ENHANCE OUR CLIENTS’ SAFETY AND EXPERIENCE.

• WITHOUT PRIOR APPROVAL FROM OUR STAFF, YOU CANNOT FILM OUR CLASS DURING THE WORKOUT.

​