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Refund Policy

Effective Date of this Version: May 09, 2022

Returning your ONYX Refomer

If you are not satisfied with your ONYX Reformer, you can request a return within 14 days from the time of delivery. ONYX's guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Warranty

Because of the size and weight of our fitness products, we do not offer a refund for any shipping or delivery charges that you may have paid to receive your ONYX Reformer.  Returns will be charged an additional return shipping fee of $250 or more for ONYX, depending on your location.

If your ONYX Reformer is returned in damaged condition, with missing parts, or otherwise has signs of abuse, ONYX reserves the right to refuse a refund or to charge additional restocking fees, at ONYX's sole discretion.

If your ONYX Reformer is returned in damaged condition or with missing parts, you may be charged an additional restocking fee.

To initiate a return, please contact us at  

Returning your ONYX accessories

The following merchandise may not be returned or exchanged if they have been worn, used, or purchased marked down/sale item:

  • Water Bottles

  • In-Ear Headphones

  • Heart Rate Monitors

All other returns must be made within 30 days of purchase and must be shipped with the original packaging. ONYX is not responsible for packages lost in transit without proof of tracking. 

Refunds for purchases will be credited back to the original payment method only. 

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