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Standard Warranty

Effective Date of this Version: January 13, 2022​

ONYX Interactive (a company incorporated in Delaware, located at PO BOX 13170, Chicago IL 60613). The Company extends the following Limited Warranty, which applies only to non-commercial, in-home, indoor use of the ONYX Interactive Reformer digitally connected reformer machine (“ONYX Reformer) supplied by the Company, as specified below.


Any other use of the ONYX Reformer shall void this Limited Warranty. During the applicable Limited Warranty periods described below, the covered components of the ONYX Reformer will be free of defects or malfunctions during normal use. Certain exclusions apply, as further described in this Limited Warranty.


This Limited Warranty applies to the under noted components of the ONYX Reformer only, for the time period indicated. The Limited Warranty applies only in respect of defects discovered within the applicable Limited Warranty period and only so long as the ONYX Reformer remains in the possession of the original purchaser, or for a gifted ONYX Reformer, the owner of the original membership attached to the ONYX Reformer.


Frame: Five Years

The Company warrants the frame (excluding any other moving parts attached to the structural frame) against defects in workmanship and materials for a period of five years from the date of original delivery.

ONYX Reformer Components: 12 Months

The company warrants the components and all original parts of the ONYX Reformer, straps and loops, headrest, shoulder pads, and signature springs against defects in workmanship and materials for a period of 12 months from the date of original delivery.

For an ONYX Reformer originally assembled by an authorized ONYX Reformer technician, the Company will cover the labor cost for any repair or replacement made (by an authorized ONYX Reformer technician) and which is covered under this Limited Warranty, for a period of 12 months from the date of original delivery. Except where applicable laws require otherwise, repair labor is not covered for locations where an authorized ONYX Reformer technician did not originally assemble the ONYX Reformer or if the ONYX Reformer is moved to a location that is outside of the ONYX Reformer service area.

Warranty Terms and Conditions

Who and What is Covered:

The ONYX Reformer must remain in the possession of the original purchaser, or, for a gifted ONYX Reformer, the owner of the original membership attached to that ONYX Reformer. This Limited Warranty is not transferable.


If a defect arises in the ONYX Reformer or a warranted component within the applicable Limited Warranty period, the purchaser’s sole and exclusive remedy is for ONYX Interactive too, at ONYX Interactive’s discretion (to the extent permitted by law) to, either replace or repair the defective or malfunctioning ONYX reformer or component with the same or a comparable model.

Any replacement or repaired component shall be warranted for the remainder of the original Limited Warranty period or 14 days, whichever is longer, or for any additional period that is required by applicable law.


Exclusions and Limitations

What is NOT Covered:

The following are not covered by this Limited Warranty:

This Limited Warranty above does not cover mechanical wear parts, normal wear and tear; damage caused by failure to follow instructions, misuse, abuse, modification, unauthorized repair; scratches to the finish, or tears or indentations in the materials or foam, whether covered by rubberized coating or over-molded.

All ONYX Interactive Reformer Springs, Loops, Hands and Feet Straps, Handles, and modular pins (all of which are non-returnable).

Any other products or services supplied by the Company, non-ONYX Interactive products or labor, units that are, or that the Company reasonably believes to be, stolen, counterfeit, or purchased from an unauthorized distributor or reseller, units purchased or used outside the U.S., and units missing serial numbers.


Damage or equipment failure due to normal wear and tear, improper or negligent assembly, maintenance, installation, relocation, or repair (other than that caused by an ONYX Interactive authorized service technician), use of the ONYX Interactive Reformer with parts or accessories from third parties, or with parts or accessories not originally intended for or compatible with the ONYX Interactive reformer, or any use contrary to the instructions in the ONYX Interactive Guide supplied by the Company.


Damage or equipment failure due to accident, abuse, improper or abnormal use, neglect, corrosion, discoloration of paint or plastic (or any other change in cosmetic appearance that does not affect performance), theft, vandalism, fire, flood, wind, lightning, freezing or other natural disasters or acts of God of any kind, electrical wiring, power reduction, power fluctuation or power failure from whatever cause, unusual atmospheric conditions, collision, the introduction of foreign objects, or modifications that are unauthorized or not recommended by the Company.

Use of the ONYX Interactive Reformer for commercial purposes or for any usage other than a single-family or household.

Incidental or Consequential Damages:

The Company is not responsible or liable for indirect, special, incidental, or consequential damages, economic loss, loss of property or profits, loss of enjoyment or use, or other consequential damages of any nature whatsoever in connection with the purchase, use, repair or maintenance of the ONYX Reformer, its equipment, parts or associated software or digital content. The Company does not provide monetary or other compensation for any such repairs or replacement parts or costs, including but not limited to gym membership fees, work time lost, cost of substitute equipment, diagnostic visits, maintenance visits, or transportation.


Any attempt to move or repair fitness equipment creates a risk of injury and property damage. The Company is not responsible or liable for any damage or injury incurred during, or as a result of, any move, repair, or attempted repair of equipment by anyone other than an ONYX Interactive service technician. All moves or repairs attempted by you or your agents are undertaken AT YOUR OWN RISK and the Company shall have no liability for any injury to person or property arising from such attempted moves or repairs. Any attempts to undertake repairs other than through an unauthorized ONYX Interactive service technician may void this Limited Warranty.   In addition, labor may no longer be covered if you move outside of ONYX Interactive’s service area.

Where permitted by law, replacement units, parts, and electronic components reconditioned to as-new condition by ONYX Interactive or its vendors may be supplied as warranty replacement and constitute fulfillment of warranty terms.

Extended Warranty Service

Extended warranty coverage is available for purchase. For more information, please contact for details.

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